Analytics, business intelligence and sustainability in the Service ERP.
Turn your business data into meaningful insights with connected analytics, reporting and business intelligence. Monitor service performance, contract profitability, equipment usage and sustainability information from one system, helping your teams understand what’s happening across the business and make better decisions based on accurate, relevant information.
Why this domain exists
Understanding how your business is performing requires more than looking at sales figures or financial reports. You also need visibility into service costs, technician productivity, equipment performance and the profitability of individual customer contracts.
When this information is spread across different systems, getting a complete picture can be difficult. Your team may spend hours exporting spreadsheets, combining reports and checking figures before they can identify where improvements are needed.
By the time the information is available, the opportunity to address an issue may already have passed.
Nucleus connects analytics and business intelligence to the information generated throughout your operations. From service jobs and equipment records to customer contracts, billing and purchasing, your teams can work with data that reflects what’s happening across the business.
It also brings sustainability information into your reporting, helping you monitor factors such as paper consumption, energy usage and carbon emissions alongside operational performance.
With connected reporting, you can identify trends, understand costs and make informed decisions without relying on separate systems to piece together the information.
Important functionality
MD21 brings together operational, financial and sustainability information, helping your teams monitor performance, identify opportunities for improvement and understand profitability across the business.
- Contract, device and technician profitabilityAnalyse revenue and costs associated with individual contracts, equipment and technicians, helping you understand which areas of your service operations are performing well and where margins may need attention.
- Fleet and SLA KPIsMonitor key performance indicators across your equipment fleet and service operations, including device activity and service level agreement performance, helping your team identify issues and track service delivery.
- Power BI and Nucleus dashboardsAccess business information through Nucleus dashboards and Power BI reporting, using connected data to review performance, explore trends and support business decisions.
- SustainabilityMonitor sustainability-related information across your installed equipment base, including paper consumption, energy usage and CO₂ emissions, helping your business understand and report on its environmental impact.
A week in the life of the numbers
Your team starts the week by reviewing service level performance and equipment activity. Dashboards help highlight outstanding service issues and devices that may need attention, allowing your team to identify priorities.
As technicians complete jobs and parts are used, service activity contributes to your operational reporting. Your team can review how labour and material costs are affecting contract and service profitability.
Customer invoices are generated, and billing information becomes available alongside the costs associated with delivering service. Your finance team can review revenue and expenses to better understand margins.
At the end of the week, management reviews performance across customer contracts, equipment and technicians. Connected reporting helps identify profitable activities, areas where costs are increasing and opportunities to improve efficiency.
What has to be true on the same record
Your customer contracts, equipment records, meter readings, service jobs, technician time, inventory costs, invoices and financial information all need to be connected.
With Nucleus, analytics draws on information recorded throughout your business, helping your teams understand how operational activity affects financial performance.
Rather than relying on disconnected spreadsheets and separate reports, you can use connected business information to monitor performance, investigate costs and make decisions based on a more complete picture of your operations.
Works with
Connect contract terms, service agreements and customer information to financial and operational reporting, helping you understand profitability at an individual contract level.
Bring customer invoicing and revenue information into business reporting, helping your team compare income against the costs of delivering service.
Use service job information, technician activity and working time to understand service performance, resource utilisation and operational costs.
Bring equipment activity and meter readings into reporting, helping your team monitor fleet performance, device usage and relevant sustainability measures.
From the business
"Happy to be partnered with CO3 and Nucleus for 4 years. This system provides our business with a competitive advantage and great support from their team."
Nanda Ashworth, GM — Maximize Office Solutions
Frequently asked questions
What can I report on in Nucleus?
Nucleus reports on contract, device and technician profitability, fleet and SLA KPIs, service performance and costs, using information recorded across the whole business.
Does Nucleus work with Power BI?
Yes. Business information is available through Nucleus dashboards and Power BI reporting, so you can review performance and explore trends.
What sustainability information does Nucleus track?
Nucleus monitors paper consumption, energy usage and CO₂ emissions across your installed equipment, helping you understand and report on environmental impact.