CO3 NUCLEUS
The Service ERP for businesses that sell, rent and service equipment.
Nucleus brings your entire service business together in one system. From service and scheduling to meters, assets, contracts, CRM and accounts, everything works from the same information.
Your helpdesk, dispatch, stock and billing teams are all connected, so there's no need to spend hours pulling information together from different systems.
Once you move to Nucleus, you shouldn't have to move again. We've been building software for this industry since 2003.
6,000+
Users on Nucleus
Since 2003
Built for this industry
One record
Commercial, fleet, service and finance
Support included
From people who understand your business
One system. Not a stack of tools.
Most service businesses already have software. The problem is that there's often too much of it.
Different systems handle different parts of the business, leaving teams switching between platforms, entering the same information more than once and trying to piece everything together.
Nucleus works differently. Your customer information, contracts, service jobs, stock and finances are all connected. Enter information once, and everyone works from the same up-to-date records.
Nucleus is
A Service ERP for businesses that sell, rent and service equipment.
Service sits at the heart of Nucleus, bringing together jobs, technicians, SLAs, meters, assets and contracts.
CRM and accounts are built into the same system, so your sales, service and finance teams all work from the same customer information.
Print fleet monitoring, ticketing and remote monitoring and management (RMM) extend these capabilities, keeping even more of your business connected.
Nucleus is not
A field service management package that needs to be connected to a separate finance system.
A print-only dealer system that leaves you managing the rest of your business through spreadsheets and additional software.
Or a collection of separate products that need to be integrated to work together.
Nucleus is a Service ERP built specifically for businesses that sell, rent and service equipment.
Everything you need to run your service business.
Running a service business involves a lot of moving parts. Nucleus brings them together, so your teams can manage their work without constantly switching between systems.
From the first customer enquiry to the final invoice, everything is connected through the same customer, device and contract information.
Commercial record
Manage your customers, sites, quotes, pricing and contracts in one place.
Keep track of customer agreements, device-level cover and service level agreements (SLAs), with the information available to the teams that need it.
Assets and fleet
Know what equipment you have, where it is and what's happening with it.
Manage your installed equipment, product catalogue, meter readings, alerts and supplies, all linked to the relevant customer and contract.
Service operations
Keep your service department organised and your technicians informed.
From helpdesk and dispatch to planned maintenance, equipment installations, moves, additions, changes and disposals (IMAC-D), inventory and logistics, Nucleus connects the activities involved in delivering service.
Finance
Manage billing, invoicing, purchasing and your general ledger within the same system as your service operations.
Contract information, meter readings and completed jobs are already available to billing, reducing the need to transfer information between departments.
You can also monitor profitability by contract, device and technician without waiting until month-end to understand how the business is performing.
People and control
Give your teams access to the information and tools they need to do their jobs.
Nucleus brings together technician management, customer portals, user access, integrations and analytics, helping you stay informed and in control of your operations.
From the alert to the invoice, without an export.
This is what a Service ERP should do. The information follows the job, all the way through the business.
Monday
A device goes offline or a meter reading changes.
Nucleus already holds the customer, contract and site information, so your team has what it needs to respond.
The job
Dispatch can see the technician's skills, the parts required and the relevant SLA when scheduling the job.
Once the technician completes the work, any parts used are recorded against the job and deducted from the appropriate van or warehouse stock.
The bill
The completed work, contract details, meter readings and any additional charges are already in Nucleus.
Your billing team has the information it needs to raise an accurate invoice without manually transferring information from another system.
Friday
Your service manager can see how the business is performing, including profitability by contract, device and technician.
There's no need to wait until the end of the month to start working out which agreements are profitable and which need attention.
One customer. One record. One connected process.
Nucleus has 22 capabilities designed to support the day-to-day running of a service business.
The point isn't how many features Nucleus has. It's that they all work together.
Built for the people who run your service business.
Whether you're managing the business, running the service department or looking after your systems, you need software that helps you do your job.
Nucleus gives your teams access to the same information, with the tools they need to manage their responsibilities.
Business owners and managing directors
Your business shouldn't outgrow its software.
Changing business management systems is a big decision. It's not something you want to repeat every few years because your software can no longer keep up.
Nucleus is built specifically for service businesses, bringing your operations, customers and finances together in one system.
As your business grows, you can make better use of the capabilities already available rather than having to introduce more disconnected software.
Service managers
Know what's happening in your service department.
You're responsible for meeting SLAs, keeping customers happy, managing technicians and making sure jobs are completed efficiently.
Nucleus gives you access to the customer, contract, technician, parts and job information you need to manage your team.
You can track service performance, monitor outstanding work and understand profitability without waiting for someone to pull reports together at month-end.
IT and systems teams
Less time connecting systems. More time supporting the business.
Managing multiple software platforms means managing the connections between them too.
With Nucleus, service, CRM and accounts are part of the same product. Your teams work from connected information rather than relying on separate systems to keep each other updated.
Additional capabilities and integrations can extend Nucleus without creating another core business management system to maintain.
Nucleus around the world.
CO3 works with service businesses across South Africa, the United Kingdom, the United States and other international markets.
Explore how Nucleus can support your business in your region.
South Africa
The last system you move to.
CO3 has been developing software for the service industry since 2003.
Nucleus brings together service, contracts, stock, CRM and accounts, with support from people who understand the industry.
United Kingdom
Run one service business, not two.
Your service department and finance team shouldn't have to operate as separate businesses.
Nucleus connects the job, the contract and the invoice, giving everyone access to the same information.
United States
Add print to the stack you already run.
Already managing IT services and looking to expand into print?
Nucleus helps bring print service, meters, contracts and billing together, with a Service ERP that can support more of your business.
Support is part of the product.
Good software matters. So does having someone to call when you need help.
Running a service business comes with its own challenges. Meter readings don't always come through as expected, contracts can be complicated and billing needs to be right.
When something isn't working, you need support from people who understand what you're trying to do, not just how the software works.
Our support team knows the service industry and the day-to-day challenges businesses face.
Whether you're getting started with Nucleus or have been using it for years, we're here to help you get the most out of your system.
Trusted by businesses in the service industry.
Since 2003, we've worked with businesses that sell, rent and service equipment, helping them manage their operations through Nucleus.
Our customers include established office technology dealers and businesses managing equipment and service teams across multiple locations.
See what Nucleus can do for your business.
Want to see how your service operations, CRM, assets, contracts, stock and finance can work together?
Explore the full capabilities of Nucleus or speak to our team about what your business needs.