Collecting meter readings is one of the most time-consuming administrative tasks for managed print providers. Every month, teams can spend days contacting customers whose readings could not be collected automatically due to network restrictions, connectivity issues, or device communication problems.
Our new AI Meter Reading Assistant is designed to reduce that workload.
The assistant automatically emails customers requesting their meter readings, analyses each response and processes the information. Valid readings are loaded into billing automatically, while readings that are lower than the previous submission are identified and the customer is asked to provide the correct information. If there is no response, the assistant will try again.
If a customer reports a service issue, the assistant can create a service request. If it identifies a potential sales opportunity, it can notify the appropriate person or create a lead within Nucleus CRM.
Rather than having staff manually contact hundreds of customers, the assistant helps collect most outstanding meter readings automatically, allowing your team to focus on the smaller number of customers who genuinely require personal attention.