Logistics and fulfilment in the Service ERP.
Manage the movement of equipment, parts and consumables from your warehouse to your customers. Keep track of picking, packing, shipping, deliveries and returns, helping your teams ensure the right items reach the right locations while maintaining accurate records throughout the process.
Why this domain exists
Getting equipment and parts to the right place at the right time is an important part of delivering reliable service. Whether you’re sending replacement parts to a technician, delivering consumables to a customer or arranging an equipment swap, your team needs to know what’s being shipped, where it’s going and when it arrives.
When logistics is managed separately from inventory and service operations, it becomes harder to track deliveries and confirm whether the correct items have reached their destination. This can lead to delays, missing information and unnecessary follow-ups between departments.
Nucleus connects logistics and fulfilment to inventory, service jobs and equipment records. Your teams can manage shipments with the relevant customer, location and job information already available.
It also helps you keep track of deliveries, returns and waste, making it easier to maintain accurate records of goods moving in and out of your business.
Important functionality
MS14 brings together the information needed to manage deliveries and returns, helping your teams coordinate shipments, track goods and maintain accurate fulfilment records.
- Pick / pack / shipManage the picking, packing and dispatch of equipment, parts and consumables, keeping shipments connected to the relevant orders, jobs and customer locations.
- CarriersRecord the couriers and transport providers responsible for deliveries, keeping carrier and tracking information linked to each shipment.
- Proof of deliveryCapture and maintain proof of delivery, helping your teams confirm that goods have reached their intended destination.
- Returns and wasteManage returned goods, equipment recoveries and waste movements, keeping relevant items and serial numbers connected to their original records.
A week in the life of a shipment
A replacement part is allocated to a service job. The shipment is prepared using the relevant job information and customer delivery location.
The goods are dispatched, with carrier and tracking information recorded so your team can follow the delivery.
Proof of delivery is recorded, allowing your service and logistics teams to confirm that the items have reached their destination.
When an item needs to be returned, its details are recorded against the relevant equipment or stock record, helping your team manage returns, warranty claims and waste processing.
What has to be true on the same record
Your inventory, service jobs, equipment serial numbers, shipments and supplier claims all need to be connected.
With Nucleus, logistics information stays linked to the goods being moved and the jobs they support, helping your teams manage deliveries, track returns and maintain accurate records across the fulfilment process.
Works with
Connect shipments to available warehouse stock, keeping inventory records up to date as goods are dispatched or returned.
Manage consumable deliveries and automatic replenishment shipments, keeping supplies connected to the correct customers and equipment.
Coordinate equipment deliveries, collections and replacements, helping ensure devices reach the correct locations during installations, moves and swaps.
Keep returned goods and supplier warranty claims connected to the relevant equipment and shipment information.
From the business
"Continually evolving software to meet end-user everyday challenges with a "Top draw" support team!"
Jaun La Cante, Service Manager — Copy Type Electronics
Frequently asked questions
What logistics does Nucleus manage?
Nucleus manages picking, packing and shipping of equipment, parts and consumables from your warehouse to customers and technicians, linked to the relevant orders, jobs and locations.
Does Nucleus record proof of delivery?
Yes. Proof of delivery is captured, and courier and tracking details are linked to each shipment.
How are returns handled?
Returned goods, equipment recoveries and waste movements are recorded, with items and serial numbers kept connected to their original records.