Vendor and OEM management in the Service ERP.
Manage your relationships with manufacturers, distributors and suppliers from one connected system. Keep supplier information, pricing, warranties and returns linked to your equipment and purchasing records, helping your teams manage supplier transactions, process warranty claims and maintain accurate information about the products you buy and support.
Why this domain exists
Working with manufacturers and suppliers is an important part of running a service business. Your team needs access to accurate supplier information, current product pricing and warranty details to make informed purchasing decisions and manage equipment repairs.
When supplier records, warranty information and returns are managed separately, it becomes harder to keep track of what’s covered and which claims can be made. Your team may spend unnecessary time searching through emails, invoices and paperwork to establish whether a faulty part is under warranty or how to arrange a return.
This can result in missed warranty claims, unnecessary replacement costs and delays in resolving service issues.
Nucleus connects vendor and OEM management to your equipment catalogue, asset records, purchasing and logistics. Your teams can access the relevant supplier and warranty information alongside the products and equipment they support.
This helps simplify the management of supplier relationships, warranty claims and product returns while keeping important information connected across the business.
Important functionality
MF18 brings together the information needed to manage manufacturers, distributors and suppliers, helping your teams maintain accurate records, track warranty coverage and manage returns.
- Vendor recordsMaintain supplier and manufacturer information in one place, keeping the relevant details available for purchasing, warranty claims and supplier-related transactions.
- Price filesManage supplier pricing information and product price updates, helping your purchasing team work with the relevant costs when ordering equipment and parts.
- WarrantyKeep warranty information connected to equipment models and serial numbers, helping your service team identify applicable coverage when parts or devices need attention.
- RMAManage return merchandise authorisations (RMAs) for faulty or returned goods, keeping the relevant equipment, supplier and shipment information connected throughout the return process.
A week in the life of a vendor claim
A technician identifies a faulty component during a service visit. Your team can refer to the equipment’s model, serial number and warranty information to determine whether a supplier claim may apply.
The faulty part needs to be returned to the supplier. An RMA is recorded with the relevant equipment and supplier details, helping your team coordinate the return and track its progress.
A manufacturer or distributor provides updated product pricing. Your team can update the relevant supplier price information so purchasing decisions reflect the latest available costs.
A supplier rebate is received or becomes due. The relevant purchasing and invoice information can be used to support the claim and maintain accurate financial records.
What has to be true on the same record
Your equipment models, serial numbers, supplier information, purchase orders, warranty details and logistics records all need to be connected.
With Nucleus, vendor and OEM information stays linked to the equipment and transactions it relates to, helping your teams manage supplier claims, track returns and make informed purchasing decisions without having to search across separate systems.
Works with
Keep manufacturer and supplier information connected to the relevant equipment models and products, supporting accurate product records and purchasing decisions.
Connect supplier information, product pricing and warranty claims to purchase orders and accounts payable, helping your team manage supplier transactions.
Coordinate the return of faulty parts and equipment, keeping RMA information connected to the relevant shipments and supplier records.
Link warranty information to individual equipment serial numbers, helping your team identify coverage and manage claims throughout the equipment lifecycle.
From the business
"The Service provided by CO3 Technologies and their revolutionary program, Nucleus. From the very first interaction, it was clear that CO3 Technologies prioritizes their clients' needs, ensuring a seamless and efficient experience every step of the way."
Armand Hendrikz, Product Manager & Systems Administrator — Taropa Technologies
Frequently asked questions
What supplier information does Nucleus keep?
Nucleus keeps manufacturer, distributor and supplier records in one place, along with their price files, warranty details and return history.
How does Nucleus handle supplier price updates?
Price files store supplier pricing and product price updates, so your purchasing team orders equipment and parts at current costs.
Does Nucleus manage RMAs?
Yes. Return merchandise authorisations (RMAs) for faulty or returned goods are managed with the related equipment, supplier and shipment information connected throughout.