Supplies and consumables in the Service ERP.
Manage your customers’ consumable requirements, from toner, ink and drums to replacement kits, replenishment thresholds and returns. Keep supplies connected to equipment, meter readings and service contracts, helping your teams deliver the right consumables to the right customers at the right time.
Why this domain exists
Managing consumables is an important part of keeping your customers’ equipment running. Your team needs to know which supplies each machine uses, when replacements are needed and whether those supplies are included in the customer’s service agreement.
When consumable management is handled separately from equipment monitoring and contracts, it’s easy to send the wrong supplies, miss a replenishment or deliver consumables to a device that has already been moved or replaced.
Nucleus connects consumable information to individual devices, meter readings and customer contracts. This helps your teams understand what each machine needs and when supplies should be replenished.
It also supports automatic replenishment based on usage thresholds, helping you manage consumable deliveries more efficiently while keeping stock movements and customer information connected.
Important functionality
MA8 brings together the information needed to manage consumables, helping your teams monitor usage, organise replenishment and keep track of supplies throughout the process.
- Consumable catalogueMaintain a catalogue of toner, ink, drums and other consumables, including which equipment models they’re compatible with.
- ThresholdsSet replenishment thresholds based on equipment usage and meter readings, helping identify when customers are likely to need replacement supplies.
- Auto-replenishmentManage automatic consumable replenishment based on device requirements, usage thresholds and contract coverage, helping ensure supplies reach the correct customer location.
- Recycling and returnsKeep track of returned consumables and recycling activity, helping your team manage collections and maintain accurate records.
A week in the life of consumables
Equipment usage indicates that a consumable may soon need replacing. Your team can check the device, its contract coverage and the relevant replenishment requirements.
The required consumables are prepared and dispatched to the customer, with the delivery connected to the correct equipment and location.
When equipment is moved to another location, its records are updated so future consumable deliveries can be directed to the correct site.
Used or unused consumables are returned for recycling or processing, with the relevant information recorded against the equipment and customer.
What has to be true on the same record
Your equipment serial numbers, product models, meter readings, service contracts, stock information and deliveries all need to be connected.
With Nucleus, consumable requirements stay linked to the equipment and customers they belong to, helping your teams manage replenishment, avoid unnecessary deliveries and keep accurate records of supplies.
Works with
Use equipment meter readings and usage information to identify when consumables are approaching their replenishment thresholds.
Check customer agreements to understand which consumables are included in their service coverage.
Connect consumable requirements to available stock, helping your team manage replenishment and prepare customer orders.
Keep consumable deliveries and returns connected to the correct customers, equipment and locations, including proof of delivery.
From the business
"The team at CO3 have become part of our business. The system ticks all the boxes for us, and we are able to run and monitor our business in a professional and efficient way. We have received phenomenal support over the years."
Kevin Hasselbach, CEO — Leaf Technologies
Frequently asked questions
What supplies does Nucleus manage?
Nucleus manages toner, ink, drums, replacement kits and other consumables, including which equipment models each one is compatible with.
Can Nucleus replenish consumables automatically?
Yes. Replenishment thresholds based on usage and meter readings show when customers need supplies, and auto-replenishment sends them to the correct location in line with contract cover.
Does Nucleus track consumable returns and recycling?
Yes. Returned consumables and recycling activity are recorded, helping your team manage collections and keep accurate records.