Fleet monitoring and meters in the Service ERP.
Monitor your customers’ equipment, track meter readings and stay informed about device performance. Keep alerts, connectivity, usage and equipment health connected to customer records and service contracts, helping your teams identify potential issues, manage service requirements and support accurate billing.
Why this domain exists
Keeping track of equipment across multiple customers and locations can be challenging, especially when you need to monitor device performance, collect meter readings and respond to service issues.
When monitoring information is managed separately from your service and billing systems, important details can be missed. Your team might receive an equipment alert without knowing which customer it belongs to, or your accounts department might need to chase missing meter readings before generating invoices.
Nucleus connects fleet monitoring and meter information to individual devices, customer contracts and service operations. This gives your teams access to the information they need to understand what’s happening across your installed equipment.
It also helps you identify potential problems earlier, monitor device connectivity and keep usage information available for contract billing.
Important functionality
MA7 brings together the information needed to monitor your equipment fleet, helping your teams track usage, identify issues and maintain accurate device records.
- Agents / DCACollect equipment information through monitoring agents and data collection applications (DCA), helping you keep track of devices across customer locations.
- AlertsReceive information about equipment errors, connectivity issues and usage thresholds, helping your service team identify devices that may need attention.
- Meter readsCollect and manage meter readings for individual devices, keeping usage information connected to the correct equipment and customer contracts.
- Coverage and connectivityMonitor which devices are connected and reporting information, helping identify gaps in monitoring coverage.
- HealthKeep track of equipment health and performance indicators, helping your team recognise potential issues before they become larger service problems.
A week in the life of the fleet
When a monitored device stops reporting, your team can identify the affected equipment, its customer location and the relevant service information.
New meter readings are recorded against the correct devices, helping your team identify missing readings or information that needs attention.
When equipment usage reaches a different pricing band, the meter information can be used alongside the customer’s contract and agreed rates.
Your accounts team can use the recorded meter readings to support usage-based invoicing, reducing the need to collect and enter information manually.
What has to be true on the same record
Your equipment serial numbers, customer contracts, meter readings, pricing bands and invoices all need to be connected.
With Nucleus, monitoring and usage information stays linked to the equipment it belongs to, helping your service and accounts teams work from consistent information when managing devices and preparing invoices.
Works with
Connect equipment alerts, meter readings and monitoring information to the correct device and serial number.
Link meter readings and equipment monitoring to the relevant customer agreements and service coverage. Open MC4
Use recorded meter readings and agreed contract pricing to support accurate usage-based invoicing. Open MF15
Use equipment alerts to support service requests, keeping relevant device and customer information connected when an issue needs attention.
From the business
"Nucleus' Support Team is always ready and willing to assist, no tedious call centre. The Development Team understand the need for growth and change and are always willing to assist in finding solutions that work for our business in order to improve processes and customer service delivery."
Chantelle Whibley, Financial Director — Hyvest Group
Frequently asked questions
How does Nucleus collect meter readings?
Nucleus collects device information through monitoring agents and data collection applications (DCA), and connects each meter reading to the correct equipment and customer contract.
What device alerts does Nucleus track?
Nucleus receives alerts for equipment errors, connectivity issues and usage thresholds, and tracks device health so your team can spot problems before they become larger service issues.
How do meter readings feed into billing?
Because readings stay linked to the device and its contract, they can be used directly for usage-based billing in Nucleus, without being re-keyed from a separate system.