For many office technology providers, expanding from managed print into managed IT is a natural next step. Existing customer relationships, recurring revenue models and service expertise provide a strong foundation for growth.
The challenge is ensuring that expansion doesn’t result in two separate businesses operating side by side.
Customers don’t think in terms of print systems, IT platforms and accounting packages. They expect one technology partner with clear ownership, consistent communication, reliable service delivery and accurate consolidated billing.
When customer information is spread across multiple disconnected systems, teams duplicate work, information becomes fragmented and management loses visibility across the complete customer relationship.
A connected operating environment brings together managed print, managed IT, telecoms, CRM, contracts, assets, billing, service history and financial information into one operational view. Rather than moving information manually between unrelated systems. Businesses must connect workflows from alert to action, communication and billing.
As customers demand broader accountability across their technology environments, the businesses that succeed will be those that connect services into one operational and commercial model, not simply adding more products and services.
See how Nucleus brings it all together
If you’re running managed print and managed IT as two separate operations, there’s a simpler way to give your customers the single point of ownership they expect.