Nucleus Service

Nucleus Service is our holistic customer and customer-service management solution that manages the customer journey from onboarding to project management.

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Nucleus manages the following business processes:

Service Centre Management
  • Track service level agreement performance.
  • Manage contract and asset profitability.
  • Planned maintenance management.
  • Manage technician availability.
  • Manage stock issued to work orders.
Call Centre Management
  • Log customer service requests and calls.
  • Assign calls to technicians.
  • Manage stock used in performance of technical duties.
  • Automated invoicing of costs incurred on service calls.
  • Call completion and closure management.
Contract Management
  • Creation of new service contracts.
  • Ability to create fee based billing and meter based billing.
  • End of contract reporting.
Field Technician Management
  • Mobile application to manage technicians.
  • Track call completion progress by technician.
  • Manage boot stock from mobile application.
  • Ability to request new stock directly from mobile application.
  • Technician performance reports.
Inventory Management

  • Full inventory management system.

  • Integrated procurement functionality.

  • Hand held scanner solution if required.

  • Automated stock procurement.

  • Manage customer and supplier back orders.

  • Full stock take functionality.

Contract Billing Management
  • Meter based billing of contracts.
  • Ability to import billing from any source.
  • Easy to perform billing run.
  • Alerts of contracts not billed.
Sales Management
  • Creation of quotes.
  • Creation of sales orders.
  • Customer invoicing.
  • Reports of historical customer purchases.
Procurement

  • Procurement integrated into warehousing.

  • Procurement demand initiated from service calls as well as planned maintenance.

  • Replenish stores using min/max levels.

  • Import cost capitalisation.

Project Management

  • Convert sales order to project workflow.

  • View project progress reporting.

  • Projects integrated into stores and procurement.

  • Jobs can be assigned to mobile application.

  • View project work in progress.

Warranty Management

  • Define warranties in the system.

  • Automatically create warranty upon receipt.

  • Warranty status reflected in mobile service application.

  • Manage supplier warranty claims.

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Our dedicated team are here to answer any questions you may have!

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