Field Service Software for the ​Office Equipment and Technology

Businesses that supply, sell and rent office equipment have unique business requirements. CO3 Nucleus is the best solution for this industry because it consists of a single suite of application systems that meet the unique challenges of businesses in this industry.

Overview

Businesses that supply, sell, and rent office equipment have unique business requirements. CO3 Nucleus is the best solution for this industry because it consists of a single suite of application systems that meet the unique challenges of businesses in this industry. With comprehensive features tailored specifically for office equipment management, we ensure operational efficiency, effective service delivery, and improved profitability. Whether it’s tracking inventory, managing contracts, or enhancing customer engagement, CO3 Nucleus offers the tools needed to excel.

Industry Challenges

The office equipment industry faces several complex challenges, including the need for efficient recurring billing processes, tracking service levels for customer interactions, and managing inventory with precision to ensure accurate records of items that are sold, issued, or rented on long-term contracts. Additionally, companies struggle with maintaining accurate accounting records, ensuring effective customer credit checks, and implementing comprehensive CRM systems to enhance customer relationships and provide accurate equipment quotations. Addressing these challenges is vital to ensuring operational efficiency, maintaining customer satisfaction, and supporting business growth in a competitive market.

Benefits of CO3 Nucleus

CO3 Nucleus offers a comprehensive suite of solutions for the office equipment industry. Our CRM ensures seamless customer management, while integrated service tools handle scheduling, job tracking, and inventory control. The accounting module supports accurate financial management. The friendly CO3 support team, experts in the industry, provide world-class assistance. Technicians and salespeople are equipped with mobile tools for efficient fieldwork. CO3 Nucleus helps businesses streamline operations, enhance customer satisfaction, and maximize profitability.

Key Features for

Office Equipment and Technology

CO3 Nucleus Service:

Call centre / Ticketing

Contract Billing

Stock and stores management

CO3 Nucleus CRM:

Activity management

Pipeline management

Customer information database

Equipment database

Workflows for customer acquisition

CO3 Nucleus Accounts:

Fully integrated accounts reporting

Financial period controls

Overdue invoice management and cash flow forecasts

CO3 Nucleus All Features

  • Integrated CRM module with activity, pipeline, customer, and equipment management
  • Comprehensive job & service management (scheduled and unscheduled jobs)
  • Real-time tracking of field technicians for improved productivity and reduced paperwork
  • Effective inventory management, including technician stock and stores control
  • In-depth serial number tracking with complete job history
  • Flexible and accurate contract billing, costing, and profitability management
  • Completeness of billing for ad hoc jobs and contract billing with inclusions
  • Call centre / ticketing system for streamlined customer support
  • Built-in scheduled maintenance module
  • 3rd party back-to-back configuration support
  • Wide range of reporting and KPI metrics for business performance insights
  • Integrated accounts module with financial period controls, overdue invoice tracking, and cash flow forecasting
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Customer Success Stories

I have been dealing with CO3 Technologies since 2018, we use their product as our primary software in running our company. I have always been very happy with the product and support we have received from them and will definitely recommend them to everyone. we are an office automation company and use the software in sales, workshop/service and finance.

Andre Landsberg | Sales Director

SNAP BOTSWANA (PTY)LTD

I am the Finance Manager at a Solar Company called Alumo Energy. We struggled to find a software solution capable to assist us with our business needs. After a long search we managed to find CO3 (Nucleus). We are very happy with the solution implemented, it caters to all our business needs. The Nucleus team was very professional and willing to help. A special thanks to Adrian, Jennifer and Pam. We will highly recommend CO3 to other businesses.

Gerhard Scheffer | Finance Manager

Alumo Energy

We have been with CO3 Technologies since 2014, and what truly sets them apart is their ability to deliver both outstanding customer service and technical expertise. Their team is always responsive, knowledgeable, and dedicated to helping us achieve our goals. CO3 Technologies has been a key partner in our success, and we highly recommend them!

Ryan McMillan | Head of Operations

Tytec Group

The Service provided by CO3 Technologies and their revolutionary program, Nucleus. From the very first interaction, it was clear that CO3 Technologies prioritizes their clients’ needs, ensuring a seamless and efficient experience every step of the way.

Armand Hendrikz | Product Manager & Systems Administrator

Taropa Technologies

A pleasure to engage with, on every level of their business. They provide strong, dependable solutions with a dynamic team that’s always willing to help. It’s good to know you are expanding your range of services. #Highly recommended.

Lionel Munsami | BI & Systems Manager

Marshall Security

Nucleus’ Support Team is always ready and willing to assist, no tedious call centre.  The Development Team understand the need for growth and change and are always willing to assist in finding solutions that work for our business in order to improve processes and customer service delivery.

Chantelle Whibley | Financial Director

Hyvest Group

The team at CO3 have become part of our business. The system ticks all the boxes for us, and we are able to run and monitor our business in a professional and efficient way. We have received phenomenal support over the years.

Kevin Hasselbach | CEO

Leaf Technologies

Happy to be partnered with CO3 and Nucleus for 4 years. This system provides our business with a competitive advantage and great support from their team.

Nanda Ashworth | GM

Maximize Office Solutions

Our collaboration with CO3 has been transformative for our business.. BPO has streamlined our operations, enhanced efficiency, and empowered data-driven decision-making. We owe our sustained growth and success to BPO and CO3.

Sam Samrod | CEO

Smart Office Connexion

As one of CO3’s first customers, it has been a pleasure to see them grow to become one of the market leaders in the service industry. Their professional and personalised support is world-class. It gives us great peace of mind knowing that we can pick up the phone at any time of the day and have a knowledgeable professional on the other end ready to assist.

Louw Burger | IT Manager

Page Automation

We are extremely pleased with the exceptional service provided by CO3 for the past 13 years. The team demonstrated an unparalleled commitment to excellence, delivering spot-on development that meets our current needs and stays ahead of industry trends. Their dedication to understanding our business requirements ensures a future-proof solution, fostering a strong foundation for a lasting partnership. Thank you for your outstanding work and commitment to our success!

Jannie Lister | Director

Octopi Smart Solutions

Nucleus is a great system, an amazing team, willing to always help with any, and all questions, no matter how confusing.

Keegan J Solomon | Systems Administrator

Nashua Zimbabwe

Continually evolving software to meet end-user everyday challenges with a “Top draw” support team!

Jaun La Cante | Service Manager

Copy Type Electronics

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