• Industry: Managed print services {office automation}
  • Location: Middle East
  • Previous System: Heavily customised linking of a collection of separate systems 
  • New System: CO3 Nucleus Service
  • Implementation Date: October 2024

Unifying Managed Print Systems in the Middle East

A managed print services provider replaced multiple disconnected systems with a unified, automated platform that eliminated data duplication, streamlined workflows, and created a single source of truth for scalable, efficient operations.

Unifying disconnected systems via An Integrated Operational EcoSystem

Challenges

A Middle Eastern provider of managed print services {office automation} operated numerous disconnected platforms for service, sales, finance, and managed print. As a result: 

  • Staff duplicated data entry across multiple systems 
  • Meter readings and machine alerts required manual processing 
  • Custom integrations were expensive and regularly broke 
  • Lack of a single source of truth hindered decision-making 
  • Scaling operations increased complexity and administrative overhead 
Key Outcomes
  • Sharp reduction in integration costs and system maintenance 
  • Streamlined, automated workflows with fewer human errors 
  • Faster billing cycles and improved data accuracy 
  • A scalable digital foundation supporting future growth 
  • One connected ecosystem that eliminates silos and improves customer service 
Solution

The customer implemented Nucleus Software, gaining: 

  • Native integrations with leading Managed Print Service (MPS) platforms 
  • Automated meter import, alert processing, and workflow triggers 
  • Automated posting of financial transactions to accounting systems 
  • A built-in CRM consolidating customer, contract, and equipment data 
  • A single, cohesive platform connecting service, sales, finance, and contracts 

This removed duplication, reduced manual effort, and unified operational data.