Global / United States
CO3 NUCLEUS
Add print to the stack you already run.
Already managing IT services and looking to add print? Or running a print dealership and finding that your current software can't keep up?
Nucleus brings print, IT, service, contracts, CRM and accounting together in one Service ERP.
Whether you're expanding into a new service area or looking to replace an outdated system, Nucleus gives you the tools to manage your business without adding more disconnected software.
Since 2003
Built for the service industry
One system
Print, IT, service and finance
Connected records
Customers, contracts, assets and billing
Industry expertise
Software and support built around service businesses
Adding print shouldn't mean starting over.
If you're already running an MSP, you've got systems in place to manage your IT customers, tickets and services.
Adding print shouldn't mean replacing everything that already works.
But print comes with its own requirements. You need to manage devices, meter readings, supplies, service calls, contracts and billing. And those details need to stay connected.
Nucleus helps you manage the print side of your business while giving you room to bring more of your operations together as your business grows.
You can start by addressing your print management needs and explore the wider capabilities of Nucleus when you're ready.
One business. Not two separate operations.
Print and IT might involve different equipment and service requirements, but they're often serving the same customers.
Managing them through disconnected systems makes it harder to see what's happening across the business.
Your customer details are stored in different places. Your service teams work from separate records. Contracts and billing become more complicated than they need to be.
Nucleus brings those operations together.
Manage your customers, devices, contracts, service jobs and financial information through one connected system, with the information available to everyone who needs it.
Whether you're primarily an MSP, a print dealership or a business offering both, Nucleus helps you manage your services without treating them as separate businesses.
The Service ERP built for businesses that sell, lease and service equipment.
Nucleus is more than a print management tool.
It's a Service ERP that connects the day-to-day activities involved in selling, leasing and servicing equipment.
From the first customer inquiry to the final invoice, your teams work from the same customer, contract and equipment information.
Customer management and CRM
Keep your customer information in one place.
Manage leads, opportunities, quotes, customer sites and agreements, with the information available to your sales, service and accounting teams.
When a customer calls, your team can see their details, equipment and service history without searching through different systems.
Contracts and billing
Manage your service agreements, contract terms, meter-based billing and recurring charges.
Keep the information connected to the relevant customer and equipment, so your billing team has the details it needs.
With contracts, service activity and accounting in the same system, there's less need to manually move information between departments.
Equipment and fleet management
Know what equipment you're responsible for, where it's installed and which customer agreement covers it.
Manage devices, meter readings, alerts, supplies and service history, all linked to the appropriate customer and contract.
Helpdesk and service
Give your service team the information it needs to respond to customers and manage jobs.
Nucleus connects helpdesk, dispatch, technician scheduling, parts and service history, helping your team manage work from the initial request through to completion.
Inventory and purchasing
Keep track of the parts, supplies and equipment your business uses.
Manage inventory, purchasing, warehouse stock and technician stock, with information connected to your service operations.
Accounting and financial management
Your accounting shouldn't be disconnected from the work your business does.
Nucleus includes accounting capabilities alongside your service, contracts and billing.
Track invoices, purchasing and financial performance without relying on a separate accounting platform to complete the picture.
Print management that works with your IT business.
If you're an MSP looking to offer print services, you need to manage more than just the devices.
You need to know which equipment belongs to which customer, what their agreement covers, when service is required and how everything should be billed.
Nucleus gives you the tools to manage those requirements.
Meter readings
Collect and manage meter information for the devices you support, with readings connected to the relevant equipment and customer contracts.
Supplies management
Keep track of consumables and the supplies your customers need, with the information linked to their devices.
Service calls
Manage print-related service requests, technician scheduling, parts and job history.
Contracts
Keep your print agreements, service coverage and billing arrangements together.
Billing
Use the information already held against your devices and contracts to support accurate billing.
You can manage print services without losing sight of the wider customer relationship.
Already running a print dealership?
Your software should be helping you grow, not holding you back.
If you've been using the same dealer management system for years, you probably know its limitations.
Maybe your teams are entering information more than once. Maybe reporting takes too long. Or maybe you're relying on additional software to manage parts of the business your main system doesn't handle.
As your business changes, those gaps become harder to work around.
Nucleus brings your service operations, customer management, contracts, inventory, billing and accounting together in one system.
And if you're expanding into managed IT services, Nucleus also offers ticketing and remote monitoring and management (RMM) capabilities to support that side of your business.
You shouldn't need a separate system every time you add another service.
From the service call to the invoice.
When your systems are connected, your teams spend less time chasing information and more time getting work done.
Here's what that looks like with Nucleus.
A customer needs help
A customer reports an issue with a device.
Your helpdesk can access the customer's equipment, contract details and service history from the same system.
The job is scheduled
Your service team can review the job, check the relevant SLA and assign a technician.
The technician has access to the information needed to complete the work.
The work is completed
The technician records the work carried out, including any parts used.
The service history and stock information are updated in Nucleus.
Billing has the details
The completed job and any applicable charges are already connected to the customer's account and contract.
Your billing team can work from that information without waiting for another department to send it across.
You can see how the business is performing
Service activity, contract information and financial records are connected, making it easier to understand profitability by customer, contract, device and technician.
One customer record, from the first call to the final invoice.
Know which contracts are making you money.
Revenue is important, but it doesn't tell you everything about how your business is performing.
A customer might generate plenty of revenue while also requiring more service calls, parts and technician time than expected.
If that information is spread across different systems, it's difficult to see the full picture.
Nucleus connects your contracts, equipment, service activity and financial information, helping you understand the costs involved in supporting your customers.
See profitability by contract, device and technician, and identify where your business may need attention.
You don't have to wait until the end of the month to start understanding what's happening.
Built for the people running your business.
Different teams need different information, but they shouldn't have to work from separate versions of it.
Business owners and executives
See the whole business, not just individual departments.
Get a clearer view of your customers, service operations, contracts and financial performance.
With the information connected, you can make decisions based on what's happening across the business.
Service managers
Keep your team organized and your customers supported.
Manage service calls, technician scheduling, SLAs, parts and outstanding jobs from one system.
Track service activity and understand where your team's time is going.
Sales and account managers
Know your customers before you pick up the phone.
Access customer information, equipment, contracts and service history to support conversations with existing customers and new prospects.
Manage opportunities and quotes without keeping separate customer records.
Accounting teams
Spend less time chasing information.
Work with contract details, meter readings, service activity and billing information already held in Nucleus.
Reduce the manual work involved in moving information between service and accounting.
IT and systems teams
Fewer systems to keep connected.
Nucleus includes service management, CRM and accounting in the same product, reducing the number of separate platforms needed to run the business.
Ticketing, RMM and other capabilities can support your wider service operations.
Software built for the service industry since 2003.
CO3 Technologies has been developing software for businesses that sell, lease and service equipment since 2003.
We understand that running a service business involves more than managing tickets or scheduling technicians.
You also need to manage customer agreements, equipment, meter readings, supplies, stock, billing and accounting.
Nucleus brings those requirements together in one Service ERP, with ongoing development and support from a team that understands the industry.
Support from people who understand your business.
When you need help with your business management software, you want to speak to someone who understands what you're trying to achieve.
Whether you're working through a contract billing question, managing equipment or getting to grips with a new process, our team understands the day-to-day requirements of service businesses.
We help customers get started with Nucleus and continue supporting them as they use the system.
See how Nucleus could work for your business.
Whether you're an MSP adding print, a print dealership expanding into IT or a service business looking for a better ERP, we'd like to hear what you're trying to achieve.
Tell us a little about your business and the systems you're using today.
We'll help you explore how Nucleus could fit into your operations.