Global / South Africa
CO3 NUCLEUS
The last system you move to.
Changing your business management software is a big decision. You need a system that works for your business today and can continue supporting you as your needs change.
Nucleus brings your service operations, customers, equipment, contracts, CRM and accounts together in one Service ERP.
Built specifically for businesses that sell, rent and service equipment, Nucleus gives your teams the tools and information they need to manage the business from one place.
With CO3 developing software for the service industry since 2003, you have a team that understands your business and the challenges that come with running it.
Since 2003
Built for the service industry
One system
Service, CRM and accounts
Connected information
Customers, contracts, equipment and billing
Local support
From people who understand your industry
Your entire service business. One connected system.
Running a service business means keeping track of a lot more than service calls.
There are customers, contracts, equipment, technicians, meter readings, supplies, stock, invoices and accounts to manage.
When that information is spread across different systems, your teams spend too much time entering the same details, checking records and trying to work out what's happening.
Nucleus brings everything together.
Your sales team can manage customers and quotes. Your service department can access equipment, contracts and job information. Your accounts team can work with the billing and financial information already recorded in the system.
Everyone works from the same customer records, making it easier to keep the business running.
Built for businesses that sell, rent and service equipment.
A Service ERP that understands your industry.
Nucleus isn't a generic accounting package with a service module added on.
It's a Service ERP developed specifically for businesses that manage equipment, customer agreements and ongoing service requirements.
From office technology dealers and equipment suppliers to businesses managing technicians and service contracts, Nucleus brings the different parts of your operations together.
Service management
Manage helpdesk requests, technician scheduling, planned maintenance, service level agreements (SLAs) and completed jobs.
Give your service team access to customer information, equipment history, contracts and the parts needed to complete a job.
Equipment and asset management
Keep track of equipment throughout its lifecycle.
Manage device information, installations, customer sites, meter readings, alerts and service history, with everything linked to the relevant customer and contract.
Contract management
Manage customer agreements, service coverage, billing arrangements and device-level contracts.
Keep contract information available to your sales, service and accounts teams.
CRM and sales
Manage customer relationships, opportunities, quotes and pricing alongside your service operations.
Your sales team can see customer information and equipment details without having to work from a separate system.
Inventory and purchasing
Keep track of equipment, spare parts and consumables across your warehouses and technician stock.
Manage purchasing and stock movements, with information connected to service activity and customer requirements.
Billing and accounting
Manage contract billing, meter-based charges, invoicing, accounts payable and your general ledger.
Because accounts are built into Nucleus, your financial information stays connected to the work your business carries out.
Reporting and analytics
Monitor service performance, equipment costs and profitability by contract, device and technician.
Get a clearer picture of how your business is performing without waiting until month-end to pull information together.
Less admin. More time to run your business.
When your departments work from separate systems, even simple tasks can take longer than they should.
A service job gets completed, but accounts still needs the paperwork. A customer calls about an invoice, but the information is sitting with another department. A technician needs a part, but nobody is sure where the stock is.
These are the kinds of problems that slow a business down.
Nucleus helps your teams work from the same information, so they can spend less time chasing details and more time getting things done.
Enter information once
Customer, equipment and contract details are available across the system, reducing the need to capture the same information in multiple places.
Keep your teams connected
Sales, service, stock and accounts can access the information they need without relying on separate records.
Make billing easier
Completed jobs, meter readings and contract information are connected to your billing processes.
Know what's happening
Access service, contract and financial information to understand how your business is performing.
From the service call to the invoice.
Everything connected, from start to finish.
A service job involves more than sending a technician to a customer.
There's the equipment, the contract, the parts, the work carried out and the invoice that follows.
Here's how Nucleus keeps the process connected.
A customer needs assistance
A customer contacts your helpdesk, or a device generates an alert.
Your team can access the customer's details, equipment, service history and contract coverage in Nucleus.
The job is scheduled
Your service team reviews the request and assigns a technician.
They can check technician availability, skills, SLAs and the parts required.
The technician completes the work
The technician records the work carried out, including any parts used.
The equipment's service history and relevant stock records are updated.
Accounts has the information it needs
The completed job, customer contract and any applicable charges are already connected.
Your accounts team can use that information for billing without waiting for another department to send it across.
You can see the costs involved
With service activity, contracts and financial information connected, you can monitor the costs involved in supporting your customers.
Understand profitability by contract, device and technician, and identify where your business may need attention.
One customer record, from the first call to the final invoice.
Know which contracts are making you money.
Not every service contract costs the same amount to maintain.
Some customers need more technician visits. Some devices use more parts. Others generate more service calls than expected.
If you're only looking at revenue, you might not be seeing the full picture.
Nucleus connects your contracts, equipment, service activity and financial information, helping you understand the costs involved in supporting each customer.
Contract profitability
See the revenue and costs associated with customer agreements, helping you identify contracts that may need reviewing.
Device profitability
Understand the service activity, parts and costs associated with individual devices.
Technician performance
Monitor technician activity and the costs involved in completing service work.
Financial reporting
Access information from across your business to help you make decisions throughout the month.
You shouldn't have to wait until month-end to find out whether a contract is profitable.
Your business changes. Your software should keep up.
The way service businesses operate has changed over the years.
Customers expect faster responses, equipment is more connected and businesses are offering a wider range of services.
Your software needs to support those changes without forcing you to introduce a different system every time your business grows.
Nucleus brings service management, CRM and accounting together in one product, with additional capabilities and integrations available to support different requirements.
Whether you're expanding your service offering, managing more equipment or growing your customer base, Nucleus gives you a system you can continue building on.
Built for the people running your business.
Business owners and managing directors
Know what's happening across your business.
Get a clearer view of your customers, service operations, contracts and financial performance.
With information connected across departments, you can make decisions without relying on separate reports from different teams.
Service managers
Keep your service department organised.
Manage helpdesk activity, technician scheduling, SLAs, equipment and stock.
Track outstanding work, monitor service performance and understand the costs involved in supporting your customers.
Sales and account managers
Keep your customer information together.
Manage opportunities, quotes, pricing and customer relationships.
Access equipment, contract and service information to support conversations with existing customers and new prospects.
Accounts teams
Spend less time chasing paperwork.
Work with contract details, meter readings, completed jobs and billing information already recorded in Nucleus.
Manage invoicing and financial records without manually transferring information between departments.
IT and systems teams
Fewer systems to keep connected.
Nucleus brings service management, CRM and accounts together in one product.
Additional capabilities and integrations can support your business without creating another core system to maintain.
Developed for your industry since 2003.
CO3 Technologies has been developing software for the service industry since 2003.
Over the years, we've worked with businesses that sell, rent and service equipment, giving us an understanding of the challenges they face every day.
We know how important it is to manage service agreements, meter readings, technicians, stock and billing accurately.
We also understand that changing your business management software is a significant undertaking.
That's why Nucleus brings these requirements together in one Service ERP, with ongoing development and support from a team that knows the industry.
Local support from people who understand your business.
Good software matters. So does good support.
When something isn't working as expected, you want to speak to someone who understands your business.
Whether it's a question about contract billing, meter readings, stock or a process you're trying to improve, our team understands the day-to-day requirements of service businesses.
With a South African support team and years of experience in the industry, we're here to help you get the most out of Nucleus.
From getting started with the system to making better use of its capabilities, you'll have people you can turn to when you need assistance.
Trusted by businesses in the service industry.
Since 2003, CO3 has worked with businesses that sell, rent and service equipment.
Our customers rely on Nucleus to manage their service operations, customer relationships, contracts, stock and finances.
Whether you're an established office technology dealer or a growing service business, Nucleus is designed around the work you do every day.
Make Nucleus the last system you move to.
If your current software is making everyday tasks more complicated than they need to be, it might be time to look at something different.
Whether you're dealing with disconnected systems, manual processes or software that no longer meets your needs, we'd like to understand what you're trying to improve.
Tell us a little about your business and the challenges you're facing.
We'll show you how Nucleus can help bring your operations, customers, contracts and finances together.