Global / United Kingdom
CO3 NUCLEUS
Run one service business, not two.
Print and IT services might have different requirements, but they shouldn't need completely separate business management systems.
Nucleus brings your service operations, customers, equipment, contracts, CRM and accounts together in one Service ERP.
Whether you're managing a print dealership, providing managed IT services or offering both, Nucleus helps you keep your teams connected and your business running smoothly.
From the first customer enquiry to the final invoice, everyone works from the same information.
Since 2003
Built for the service industry
One system
Print, IT, service and finance
Connected information
Customers, contracts, equipment and billing
Industry expertise
Software and support built around your business
One business. One system. Everything connected.
Running a service business involves more than managing service calls.
You need to look after customers, equipment, contracts, technicians, stock, billing and accounts. And if you're providing both print and IT services, there's even more to keep track of.
When different departments use different systems, information gets duplicated, reporting takes longer and teams spend too much time chasing the details they need.
Nucleus brings everything together.
Your sales team can see customer information and agreements. Your service team can access equipment, contracts and job history. Your accounts team has the information it needs for billing.
Everyone works from the same customer records, so there's less manual work and fewer gaps between departments.
Print and IT services, managed together.
More print dealerships are expanding into managed IT services, while MSPs are finding opportunities to add print to their existing offering.
But managing both can become complicated when your systems aren't designed to work together.
Your print customers have devices, meter readings, supplies and service contracts. Your IT customers have tickets, managed services and different support requirements.
Often, they're the same customers.
Nucleus helps you manage these services through one connected system, giving your teams access to the customer, equipment and contract information they need.
Print service management
Manage printers, multifunction devices, meter readings, supplies, service calls and contracts.
Keep equipment information connected to customer agreements, service history and billing.
IT service management
Support your IT service operations with ticketing and remote monitoring and management (RMM) capabilities.
Keep relevant customer and service information connected to the wider business.
Customer management
Manage your customer relationships, contacts, sites, opportunities and quotes through the CRM built into Nucleus.
Whether a customer uses your print services, IT services or both, your teams can work from the same customer information.
Contracts and billing
Manage customer agreements, service coverage, recurring charges and meter-based billing.
Keep the commercial details connected to the equipment and services you're providing.
Accounts and finance
Manage invoicing, purchasing, accounts payable and your general ledger within Nucleus.
Your accounts team can access information from your service operations without relying on a separate system to complete the process.
The Service ERP built for your industry.
More than a service management system.
Nucleus is a Service ERP designed specifically for businesses that sell, rent and service equipment.
It brings together the operational, commercial and financial parts of your business, so you don't have to rely on separate software for every department.
Service management
Manage helpdesk requests, technician scheduling, planned maintenance, service level agreements (SLAs) and completed jobs.
Give your service team access to the customer, equipment and contract information needed to respond efficiently.
Equipment and fleet management
Know what equipment you have, where it's installed and which contracts cover it.
Manage device information, meter readings, alerts, supplies and service history in one place.
CRM and sales
Manage customer relationships, opportunities, quotes and pricing alongside your service operations.
Your sales team can access customer information without maintaining a separate database.
Inventory and purchasing
Keep track of equipment, spare parts and consumables across your warehouses and technician stock.
Manage purchasing and stock movements, with the information connected to your service activities.
Billing and accounting
Manage contract billing, meter-based charges, invoices, purchasing and your general ledger.
With accounts built into Nucleus, your financial information stays connected to your service operations.
Reporting and analytics
Monitor service performance, equipment costs and profitability by contract, device and technician.
Get the information you need to make decisions without waiting until month-end to piece everything together.
From the service call to the invoice.
One connected process, from start to finish.
When a customer needs help, your team shouldn't have to search through different systems to find the information they need.
Here's how Nucleus keeps everything connected.
A customer reports a problem
A customer contacts your helpdesk, or a device generates an alert.
Your team can access the customer's details, equipment, service history and contract coverage in Nucleus.
The job is scheduled
Your service team reviews the request and assigns a technician.
They can check technician availability, skills, SLAs and the parts required to complete the work.
The technician completes the job
The technician records the work carried out, including any parts used.
The equipment's service history and relevant stock records are updated.
Billing has the information it needs
The completed job, contract details and any applicable charges are already connected.
Your accounts team can work from that information without waiting for someone to send it across from another system.
You can see how the business is performing
With service activity, contracts and financial information connected, you can monitor the costs involved in supporting your customers.
See profitability by contract, device and technician, and identify where your business may need attention.
One customer record, from the first call to the final invoice.
Know what's happening across your business.
It's difficult to make decisions when the information you need is spread across different systems.
Your service manager knows how many jobs have been completed. Your accounts team knows what's been invoiced. Your sales team knows which customers are buying more services.
But understanding how all of that affects profitability can take time.
Nucleus connects your service, commercial and financial information, helping you see how the business is performing.
Understand contract profitability
See the costs and revenue associated with customer agreements, helping you identify contracts that may need attention.
Monitor equipment costs
Understand the service activity, parts and costs associated with individual devices.
Track technician performance
Review service activity and technician-related costs to better understand how your resources are being used.
Make decisions sooner
Access information throughout the month rather than waiting until the accounts are closed to understand what's happening.
Your business shouldn't outgrow its software.
Changing your business management system is a big decision.
You need to move your information, train your teams and make sure your day-to-day operations continue running.
It's not something you want to repeat every few years because your software can no longer support the services you're offering.
Nucleus has been developed specifically for the service industry, bringing service management, CRM and accounting together in one product.
Whether you're expanding into IT services, adding more equipment to your fleet or managing a growing customer base, Nucleus gives you a connected system to build on.
Built for the people running your business.
Business owners and managing directors
See the whole business, not just individual departments.
Get a clearer picture of your customers, service operations, contracts and financial performance.
With information connected across the business, you can make decisions without relying on separate reports from different teams.
Service managers
Keep your service department running smoothly.
Manage service requests, technician scheduling, SLAs, equipment and stock.
Track outstanding jobs, monitor service performance and understand the costs involved in supporting your customers.
Sales and account managers
Know your customers and the services they use.
Access customer information, equipment, contracts and service history to support your sales conversations.
Manage opportunities and quotes alongside the information already held in Nucleus.
Finance teams
Spend less time chasing information.
Work with contract details, meter readings, completed jobs and billing information already recorded in the system.
Manage invoicing and accounts without manually transferring information between departments.
IT and systems teams
Fewer separate systems to maintain.
Nucleus brings service management, CRM and accounts together in one product.
Additional capabilities and integrations can support your wider operations without creating another core business management system.
Software built for the service industry since 2003.
CO3 Technologies has been developing software for businesses that sell, rent and service equipment since 2003.
We understand the challenges of managing equipment, service agreements, technicians, stock and billing, particularly when your business offers more than one type of service.
Nucleus brings these requirements together in one Service ERP, with ongoing development and support from people who understand the industry.
Support from people who understand your business.
Good software is important, but so is having someone to speak to when you need help.
Whether you're working through a billing question, managing service contracts or learning a new process, you want support from people who understand what you're trying to achieve.
Our team knows the day-to-day challenges of running a service business.
From getting started with Nucleus to making better use of its capabilities, we're here to help you get the most out of your system.
See how Nucleus could work for your business.
Whether you're running a print dealership, expanding into managed IT services or looking to replace your current business management software, we'd like to hear what you're trying to achieve.
Tell us a little about your business and the systems you're using today.
We'll show you how Nucleus can help bring your service operations, customers, contracts and finances together.