Case Studies
Customer Service Ticket Logging and Tracking Challenge:
The client needed a robust system to log and track customer service tickets, ensuring efficient service request management and timely issue resolution.
Case Study: Hewlett Packard Office Equipment Provider Enhancing Operational Efficiency for a National Kyocera Office Equipment Provider Industry: Office Equipment Provider Location: South Africa Previous System: Small proprietary system New System: CO3 Nucleus Service...
Automating Integration Between Service Management and Accounting Systems Challenge:
The client relied on a semi-manual process to transfer transaction data from their ERP Service Management system to their accounting system, Sage Pastel Evolution. This resulted in inef...
Technician Productivity
Challenge:
The client manages a team of 120 field technicians, where technician costs represents a significant portion of service expenses. The existing system offers limited visibility into technician activities, resulting in inefficiencies an...