Articles

Stay informed with practical advice, industry insights and useful information about the challenges and opportunities facing service-driven businesses.

From improving everyday operations to exploring new technologies and ways of working, our articles are designed to help you stay informed and make better business decisions.

Your Biggest Customers Might Be Costing You 
Your Biggest Customers Might Be Costing You 
  • Article
A customer can generate significant income while quietly consuming more resources than they contribute. When this happens, the business becomes busy—but not necessarily profitable
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Dispatch Decisions: Why Closest Isn’t Always Best 
Dispatch Decisions: Why Closest Isn’t Always Best 
  • Article
Effective dispatch is the process of assigning the right resource to the right job, at the right time, with the right preparation to achieve first-time resolution.
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Seeing Work as It Happens 
Seeing Work as It Happens 
  • Article
In many service organisations, leadership operates with a delayed view of reality. Work is being completed across sites, technicians are constantly in motion
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ERP Software in South Africa: Built for Operations, Not Complexity 
ERP Software in South Africa: Built for Operations, Not Complexity 
  • Article
The ERP system has gone live. Teams have completed their training, and the dashboards are all in place. Leadership now expects greater visibility, fluent coordination, and smoother operations
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ERP for Managed Print Suppliers: Managing Work That Never Stands Still 
ERP for Managed Print Suppliers: Managing Work That Never Stands Still 
  • Article
In many industries, work follows a predictable sequence. One task is completed before the next begins. Planning, execution, delivery, and support happen in a relatively orderly progression
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Inventory Management Software: Why Stock Fails at the Point of Need 
Inventory Management Software: Why Stock Fails at the Point of Need 
  • Article
In managed print services and field equipment operations, inventory management software promises stock visibility. Yet stock often fails technicians at the critical moment
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ERP for Facilities Management Companies:  From Managing Sites to Controlling a Network 
ERP for Facilities Management Companies:  From Managing Sites to Controlling a Network 
  • Article
ERP for facilities management companies exists precisely to address this shift: the transition from managing individual locations to operating a coordinated network of sites, contracts, compliance requirements, and service teams
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Work Order Management Systems: Why Work Gets Lost in the Handover 
Work Order Management Systems: Why Work Gets Lost in the Handover 
  • Article
Work processes rarely break down because people stop doing their jobs. We usually see it break down in the moments where responsibility changes hands.
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ERP for IT Service Companies: Why SLA Performance Is a System Outcome
ERP for IT Service Companies: Why SLA Performance Is a System Outcome
  • Article
In IT service environments, service-level agreements are often treated as a measure of team performance. Response times, resolution targets, and uptime commitments are tracked closely
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