Your system may work today. The real question is whether it will support the business you’re becoming.
Here's a slightly different question.
What do you actually like about your current business system?
Is it the support?
Is it easy to get hold of somebody who understands your business when you need help?
Is it the billing?
Does it make complicated contracts easier to manage?
What about your CRM?
Can sales see the same customer information as service and accounts?
How good are the integrations?
Can information move between the different parts of your business without somebody having to copy it from one system into another?
Can you manage both your print and IT operations without effectively running two different businesses?
Can your service team see printers, data collectors and IT assets as part of the same operational environment?
And what about development?
When was the last time your system introduced something that genuinely changed the way your team works?
Is AI being applied to real processes inside the business?
Or is AI simply something appearing on the roadmap because everybody else is talking about it?
There are probably things you really like about your current provider. There may also be things you've simply got used to. That's an important distinction.
The Question Isn't Just Whether Your System Works Today
Changing a core business system is a big decision. Nobody should change software simply because something newer exists. But there is another risk that is easier to overlook.
Your business changes while your software doesn't.
Office technology providers are no longer managing only print. Businesses are adding IT, telecoms, new recurring services, different customer relationships and increasingly more automation. The system underneath the business needs to move with it.
So perhaps the question isn't:
"Does our current system still work?"
Perhaps it's:
"Will our current system support the business we're trying to become?"
Your business is moving forward.
Your platform should be too.